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COVID-19: We are still shipping orders
COVID-19: We are still shipping orders

FAQ

Need to return or exchange an item?  Find more details on that here

Shipping

Currency and Payment

Products

Returns and Exchanges

Contact

General

 

Shipping

Q: Are you still shipping as normal due to COVID-19?
A: Yes!  Some shipments are taking longer than normal for delivery due to COVID-19, but we're still shipping out as normal.  

Q: When will my order ship? 
A: We ship orders Monday-Friday except for holidays.  Orders that come in before noon Saskatchewan time on a weekday typically ship the same day!

Q: When will my order arrive? 
A: The most accurate way for you to find this information is to check tracking 

Q: Do you have the items in stock and ready to ship? 
A: If you can order it from our site*, we have it in stock and ready to ship out. 
*There are a few exceptions to this, including CPU Track Suits and Surprise Boxes.  If it will not ship out right away, it will be noted at the top of the product description and any other products ordered on the same order will be delayed in shipping as well.  

Q: I ordered the wrong size or product. Can I change my order? 
A: If your order has not shipped yet, please email sales@innerstrengthproducts.ca with your order number and the item(s) you would like changed.  If your order has shipped, you will have to do an exchange on the product. More details about our exchange process can be found here

Q: Can I change the address my order was shipped to? 
A: Please email us at sales@innerstrengthproducts.ca to change an address.  If the order has not shipped yet, we can change the address, but if the order has already shipped, we may not be able to provide this service. 

Q: Can you ship to my country? 
A: We ship worldwide using FedEx!  To determine your shipping fees, proceed through the first part of our checkout with the items you'd like to order in your cart.  
Please note: you may be charged duties and taxes for importing products.  These charges are not shown at checkout and will be collected upon delivery.  We have no control over these charges. 

 

 Currency and Payment

Q: What currency is your website in? 
A: All prices are in Canadian Dollars (CAD).  If you're ordering from outside of Canada, your credit card will do the conversion to your currency. 

Q: What forms of payment do you take?
A: We take most major credit cards as well as PayPal, Apple Pay, Google Pay and we now offer interest free payment plans through Sezzle.

Q: Can I have a discount?
A: We do our best to provide you with the best pricing year round. If we could offer everyone 5%, 10% or 15% off orders at anytime then we would just lower our prices so that everyone got the same deal. We do have a few sales throughout the year and we announce them on our social media platforms (Instragram, Facebook) as well as our email list.

 

Products

Q: How do I know what size I should order? 
A: Each product we sell has sizing instructions on the product page.  If you're still unsure of what size you should order, feel free to contact us at sales@innerstrengthproducts.ca and we'll gladly help you out! 

Q: The size I need is out of stock.  When will it be in re-stocked? 
A: The timeframe varies depending on the product you're looking at.  If the item is out of stock, you can click on 'Email When Available" when that size is selected on the product page and input your email address there to receive a notification once a restock happens. 

Q: Can I pre-order an item? 
A: At this time we don't offer pre-orders on sold out items.  You can sign up for a re-stock notification on items that are out of stock to get an email when they're again in stock.  

Q: You don't carry the product/brand that I want, can you get it?
A: We aren't actively looking to expand our product line up right now, however if there is demand we would definitely consider it so send us an email to sales@innerstrengthproducts.ca and we'll let you know if it's on our radar! If you want a product from a brand we carry we can sometimes special order it but it would be as a final sale and non-returnable.

Q: Do you have any retail storefronts so I can buy items in person? 
At this time, we do not have a retail storefront.  We can arrange pickups if you're in the Moose Jaw area.  You can place your order on our website, and choose the pick up option.  Once your order has been prepared, we'll be in touch to arrange a pick up time.  

 

Returns & Exchanges

Q: I bought something and I'm not happy with how it fits. What are my options? 
A: Please go here to find all details related to returns and exchanges.  

Q: The item/size I ordered is not the item I received. What do I do? 
A: Please contact us at sales@innerstrengthproducts.ca and provide us with a picture of your packing slip and what you received.  We'll make it right ASAP!

 

Contact

Q: How can I contact you? 
A: We offer support through email and chat.  While we don't provide 24 hour support, we typically will reply within a few hours.  

Q: What information do you need to answer my questions? 
A: When you contact us, please provide as much detail as possible related to your question. Such as the product you're interested in, your measurements for sizing, your order number, pictures, etc.  This lets us answer your questions in the fastest manner without having to probe for more details! 

Q: You haven't answered my questions here.  How can I get more help? 
A: Email us at sales@innerstrengthproducts.ca or fill out our contact form here