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COVID-19: We are still shipping orders! Free shipping within Canada on orders over $75!
COVID-19: We are still shipping orders! Free shipping within Canada on orders over $75!

Return Policy

As of February 14, 2020

Please read this whole page before applying for a return or exchange at the bottom of this page.

 

For orders shipped within Canada: 

We are pleased to offer free shipping to return or exchange an item.  For exchanges, you will be responsible for paying the shipping on the new items.  We charge a flat rate of $10 + applicable taxes for exchange shipping. We will send you an invoice for this fee upon processing your exchange, and will not ship out your exchange until this invoice is paid.

 
Our policy lasts 14 days from the day your package is delivered. If 14 days have gone by since you received your purchase, unfortunately, we can’t offer you a refund or exchange.


To be eligible for a return or exchange, your item must be clean, unused, unaltered and in the same condition that you received it.  Items may be tried on for sizing but cannot be used for a workout.  All tags and sizing stickers need to still be on the item, and items must be shipped back in packaging that accommodates for the size of the item (ie. knee sleeves must be sent back flat and not folded).  Failure to comply with the above conditions may result in the item being sent back to you at your expense.


For hygienic reasons, we cannot accept returns or exchanges on socks.


Please do not send your purchase back to the manufacturer.

Once your return or exchange is received and inspected, we will send you an email to notify you that we have received your returned item (this typically happens within 3 business days, however, can sometimes take up to 7 business days), with either a notice of refund, or an invoice for the exchange shipping.  

Please note, your original shipping fees are not refunded. 

Please include with your product a completed Return or Exchange Form.

Head to this page to apply for your free return shipping label

For orders shipped outside of Canada:

For orders shipped outside of Canada, you are only eligible for returns, not exchanges.  You are responsible for the cost of return shipping, and your original shipping fees are not refunded. 

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.


To be eligible for a return or exchange, your item must be clean, unused, unaltered and in the same condition that you received it.  Items may be tried on for sizing but cannot be used for a workout.  All tags and sizing stickers need to still be on the item, and items must be shipped back in packaging that accommodates for the size of the item (ie. knee sleeves must be sent back flat and not folded).  Failure to comply with the above conditions may result in the item being sent back to you at your expense.

 
For hygienic reasons, we cannot accept returns or exchanges on socks

Please do not send your purchase back to the manufacturer.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item (this typically happens within 3 business days, however, can sometimes take up to 7 business days), with a notice of refund.  

To return your product, you should mail your product to:

Inner Strength Products
250 Thatcher Drive East
Moose Jaw, Saskatchewan 
Canada S6J1L7

Please include this return form with your return when you send it back. 

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Questions about the return/exchange process?  Please email us at sales@innerstrengthproducts.ca