Return Policy
Click here to watch a short video on the return process.
Freight orders are not eligible for standard returns. Contact us and we will work with you to resolve any issues you are having with the product.
As long as the item is unworn (except to try on), unwashed and tags are intact, we offer free exchanges, and free returns for store credit. For returns to original form of payment, there is a restocking fee of $15.00.
Our return and exchange policy is valid for 30 days from the day you place your order. If that length of time has passed, unfortunately we cannot accept your item back for return or exchange
- Returns and exchanges will only be accepted if the item is in brand new, unworn (except to try on) condition with the tags attached.
- Items must be packaged in appropriately sized packaging, such as a box or poly envelope. Do not fold items like knee sleeves or elbow sleeves.
- Items must have hangtags attached (where applicable) and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
- If original items are not received in new condition, we reserve the right to adjust the refund and charge a cleaning or repair fee, and/or not accept the item back on return/exchange and ship it back to you at your own expense.
- Please allow up to 3 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
- Socks are not eligible for returns or exchanges.
- Other certain items are not eligible for returns or exchanges. These items are flagged as Final Sale as you go through the cart.
--We do NOT refund original shipping charges--
You'll need your order number (eg: ISP12345) and the email used to place the order handy!
As long as the item is unworn (except to try on), unwashed and tags are intact, it can be returned for refund or exchange.
Our return and exchange policy is valid for 30 days from the day you place your order. If that length of time has passed, unfortunately we cannot accept your item back for return or exchange
- Please indicate when shipping the item back that it is: Canadian Goods Returning
- Returns and exchanges will only be accepted if the item is in brand new, unworn (except to try on) condition with the tags attached.
- If you want an exchange, you are responsible for additional shipping costs to ship the new item back to you. We will invoice you with the exchange shipping fees once we get the original item back. The new item will not be shipped until this invoice is paid.
- Items must have hangtags attached (where applicable) and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
- If original items are not received in new condition, we reserve the right to adjust the refund and charge a cleaning or repair fee, and/or not accept the item back on return/exchange and ship it back to you at your own expense.
- You are responsible for the cost to ship the item(s) back to us. Items must be packaged in appropriately sized packaging, such as a box or poly envelope. Do not fold items like knee sleeves or elbow sleeves.
- Items must have hangtags attached (where applicable) and be free of stains, deodorant marks, perfume scents, make-up, and animal hair.
- Please allow up to 3 business days for a return or exchange to be processed once it arrives at our facility. You will receive an email from us when the return or exchange is processed.
- Socks are not eligible for returns or exchanges.
- Other certain items are not eligible for returns or exchanges. This is clearly marked on the products page.
--We do NOT refund original shipping charges--
You'll need your order number (eg: ISP12345) and the email used to place the order handy!