We ship orders Monday-Friday except for holidays. Orders that come in before 11am Saskatchewan time on a weekday ship the same day!
If you are in Canada and select Standard Shipping your order may ship with either FedEx, UPS, or Canada Post, depending on a number of factors. That means it can take between 3-15 business days.
If you are outside of Canada we ship all orders with either FedEx, DHL, Canada Post, or UPS depending on your selection. Each rate should provide an estimated delivery date, although these dates are not guaranteed.
The most accurate way for you to find this information is to check tracking once your order has shipped.
If you can order it from our site*, we have it in stock and ready to ship out.
*There are a few exceptions to this, including CPU Track Suits and items listed as 'Pre-Order'. If it will not ship out right away, it will be noted at the top of the product description and any other products ordered on the same order will be delayed in shipping as well.
Please email us at firstname.lastname@example.org to change an address. If the order has not shipped yet, we can change the address, but if the order has already shipped, we may not be able to provide this service.
If your order has not shipped yet, please email email@example.com with your order number and the item(s) you would like changed. If your order has shipped, you will have to do an exchange on the product. More details about our exchange process can
be found here.
We ship worldwide using FedEx! To determine your shipping fees, proceed through the first part of our checkout with the items you'd like to order in your cart.
Please note: you may be charged duties and taxes for importing products. These charges are not shown at checkout and will be collected upon delivery. We have no control over these charges.
Currency and Payment
All prices are in Canadian Dollars (CAD) by default, but can be displayed in USD. If you're ordering from outside of Canada, your credit card will do the conversion to your currency. Unless you are in the USA then you will pay in USD.
We take most major credit cards as well as PayPal, Apple Pay, Google Pay and we offer interest free payment plans through Sezzle.
We do our best to provide you with the best pricing year round. If we could offer everyone 5%, 10% or 15% off orders at anytime then we would just lower our prices so that everyone got the same deal. We do have a few sales throughout the year and we announce them on our social media platforms (Instagram, Facebook) as well as our email list.
Each product we sell has sizing instructions on the product page. If you're still unsure of what size you should order, feel free to contact us at firstname.lastname@example.org and we'll gladly help you out! If you find a product that doesn't have a sizing chart let us know and we'll remedy that!
The time frame varies depending on the product you're looking at. If the
item is out of stock, you can click on Email When Available when that size is selected on the product page and input your email address there to receive a notification once a restock happens.
At this time we very rarely offer pre-orders on sold out items. You can
sign up for a re-stock notification on items that are out of stock to get an email when they're again in stock.
We aren't actively looking to expand our product line up right now, however if there is demand we would definitely consider it so send us an email to email@example.com and we'll let you know if it's on our radar!
If you want a product from a brand we carry we can sometimes special order it but it would be as a final sale and non-returnable.
Yes! You can place your order on our website, and choose the pick up
option if you're in the Moose Jaw area.
Once your order has been prepared, we'll be in touch to arrange a pick up time. Pick up orders will be ready the next business day.
At this time, we do not have a retail storefront. We can arrange in person shopping, but it is by appointment only.
Returns & Exchanges
Please contact us at firstname.lastname@example.org and provide us with a picture of your packing slip and what you received. We'll make it right ASAP!
We offer support through email, chat, and phone. While we don't provide 24 hour support, we typically will reply within a few hours. We try to be available by phone Monday - Friday between 9am and 4pm, however, with our small team, we're not always able to answer it.
When you contact us, please provide as much detail as possible related to your question. Such as the product you're interested in, your measurements for sizing, your order number, pictures, etc. This lets us answer your questions in the fastest manner without having to probe for more details!
At this time customer support is only provided in English. If you use our contact form in another language we can translate the message and reply in English. However over the phone we are only able to provide support in English.