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Relift FAQ

FAQ: I want to buy…

 

Why should I shop here?
ReLift is the dedicated marketplace for buying and selling Inner Strength products you love over and over again. We’ve created this community experience for finding and purchasing our pre-loved items.

What can I find in Inner Strength’s ReLift Collection?
You will find real Inner Strength customers selling their pre-loved lifting supplies. These pre-loved Inner Strength pieces will ship directly to you from another Inner Strength Products customer upon purchase.

How do I pay for a pre-loved item?
You will pay via our secure checkout in the same way as with any Inner Strength order. Simply "Add to Cart" and proceed through the checkout as usual.

How long does shipping take?
We ask our sellers to fulfill your order within 3 business days. The products will ship with a tracking number, and typically arrives within 3-5 days of being shipped.

Can I return my pre-loved purchase?
All pre-loved purchases are final unless the item is not in the condition described by the seller. If that situation occurs, you can open a dispute once the item has been delivered to you. If we confirm the dispute, we will issue a refund and ask that you please return the item. If you have any questions or concerns, we are always available to help at Inner Strength customer support email.

What should I do when I receive my order?
Once your order has been delivered you will receive an email to confirm and rate the product. Let us know if your item is up to the standards you expected! If yes, feel free to give your seller a great rating. If not, let us know within three days through the form. One of our customer service representatives is here to take care of you!

Can I buy an item if I don't live in Canada?
Not yet! The ReLift service powered by Recurate is not currently available to buyers anywhere outside of Canada. We are unable to fulfill international shipping orders.

FAQ – I want to sell…

 

Why should I sell my items on Relift?
Our goal is to give you the best value for your item, sell it fast, and find your items a new home to be loved again and again. Not to mention, it's simple - list items straight from your order history.

Relift is the official marketplace for buying and selling your pre-loved products from Inner Strength. This is where our community lives, and where YOU the customer can interact with one another.

How do I sell my pre-loved item?
Log into your Inner Strength account (create an account if you don’t have one) and click "Sell REInner Strength". Pick the item you want to sell from your purchase history and follow the prompts.

Remember to provide complete and accurate information about the item’s condition, since you will only get store credit once the buyer confirms its condition.

Inner Strength reviews all pre-loved submissions and has the right to approve or deny listings.

Once approved, we encourage you to share your listing!

What if my item is not in my purchase history?

As of right now, Relift does not allow for sellers to sell items from outside their purchase history. We’re working on expanding this selection over time! We’re sorry for the inconvenience and hope you enjoy shopping the Relift collection.

How should I take photos of my item?
Lay your item down on a flat surface (like a table or a bed) with a solid background. Take photos of the front, back and any imperfections on the item.  Here are a couple of examples of good photos:


What can I sell?
You can sell most Inner Strength products through our pre-loved program. Once approved, we will place it in the ReLift Collection for any customer to purchase.

Note: Some items from our current and core collections may not be approved to be sold at this time. Feel free to reach out to Inner Strength customer support email with any questions about your listing.

How should I price my item?
We will give you a price recommendation based on the original price and condition. You’re welcome to adjust this price.

What price can I sell at?
You are welcome to name your price, but we will recommend a price based on the item’s condition. We will then add a fixed amount to the listing price to cover shipping charges. These prices are subject to modification during the approval process by Inner Strength.

How is my product approved?
Our dedicated quality team reviews every item before it goes live. We want to make sure your buyer is happy and your item sells! We review:


- Your pictures: so they are accurate and high quality
- Blemishes or quirks: to make sure they are accurately described
- The condition you selected: to make sure it accurately reflects your images
- The product: to make sure it is an authentic piece

When will I be paid?
You, as the seller, will only be paid for your item after it has been delivered and confirmed. When Canada Post notifies our system the item has been delivered, the buyer has 3 days to confirm and rate the item. Once this happens, we will release your payment through a cash or Inner Strength store credit.

How will I be paid?
If you choose cash, you will receive 75% of the sale price of the item. If you choose Inner Strength store credit, you will receive 100% of the sale price of the item.

What are the fees for selling my items here?
As a Seller on ReLift, you have two choices for receiving your payout: store credit or cash

- If you choose store credit, you get 100%! (i.e. Selling an item for $100 gives you $100 credit back to use at Inner Strength Products)
- If you choose cash, the fee is 25%. (i.e. Selling an item for $100 gives you $75 cash through PayPal.)

How does the store credit work?
We issue store credit as a gift card to be redeemed at Inner Strength Products. You’ll receive the code via email upon selecting the credit option. When shopping with Inner Strength Products again, select payment through a gift card and enter the code in the box. Feel free to peruse new items and the ReLift collection with your full balance. NOTE: some gift cards may expire. Gift cards can be applied to multiple transactions.

Can I sell an item if I don't live in Canada?
Currently, we offer the ReLift collection in Canada only.

How is shipping handled?
Once your item has sold, you will receive a pre-paid, pre-addressed shipping label via email and must send the item within 3 business days. If you have not shipped your item within 10 days, your transaction will be canceled. You do not have to pay extra for shipping.

Pack your items along with their respective labels. Drop it in the mailbox or at the nearest Canada Post drop off location.

How should I prepare my item once it’s sold?
If you’re selling items, ensure it’s in it's best quality. Make sure your clothing is laundered. Give shoes and bags a good clean and make sure there’s nothing left in any pockets.

What packaging should I use?
PLEASE DO NOT FOLD KNEE SLEEVES! Your packaging should fit the size and shape of your item while keeping it protected. We encourage you to reuse packaging from previous purchases or recycled materials.

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